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Unexpected Expedia Cancellation for Washington Woman

Unexpected Expedia Cancellation for Washington Woman A Washington woman booked a mountain resort for a family vacation but got a Holiday Inn instead. Expedia just earned a new enemy in Holly Parsons from Washington state. She had booked a family vacation – four months in advance – to a mountain resort in Bend, Oregon. But just a…

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Unexpected Expedia Cancellation for Washington Woman


A Washington woman booked a mountain resort for a family vacation but got a Holiday Inn instead.

Expedia just earned a new enemy in Holly Parsons from Washington state. She had booked a family vacation – four months in advance – to a mountain resort in Bend, Oregon. But just a few weeks before the trip, she got an email notifying her the reservation had been cancelled, without a refund of the $874 she paid for three nights.

She then struggled with Expedia, which she used to book the property stay, who refused to refund her because the cancellation was due to overbooking on the resort’s end. The company said in a statement to ABC that it was not liable to refund Parsons because the cancellation circumstances were outside Expedia’s control, pointing to the site’s terms of use stating they have “no liability and will make no refund” for something “beyond their direct control.”

Expedia eventually ended up compensating Parsons with $500 in Expedia vouchers and a reaccommodation in a Holiday Inn Express, after she argued with them for more than six hours over the phone.

“I was pretty horrified and disappointed,” she told ABC News. “I booked a beautiful vacation for my cousin and I at a mountain resort, and this feels like a total bait and switch.”

She was also not satisfied with Expedia’s customer service, or the compensation she was given.

“The process of being on hold for so, so long and dealing with multiple, multiple people and repeating myself – it was awful,” she told ABC. “I wasn’t receiving cash in return. I’m receiving vouchers to do business with an entity that I’m not sure that I ever would want to do – or ever would recommend to do – business with ever again.”

Expedia has since apologized to Parsons.

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Emirates Announces Firing Employees Amid the Pandemic

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Emirates Airline, the last holdout among the Gulf region‘s three major East-West carriers in retaining its workforce announced on May 31, 2020, that it had fired an undisclosed number of employees, due to the near-shutdown of global air travel amid COVID-19.

The other two—Abu Dhabi’s Etihad and Doha-based Qatar Airways—had already scaled back in terms of staffing as the virus spread, virtually eliminating passenger demand and causing international borders to slam shut.

While Emirates has been applauded during the pandemic for continuing to run repatriation flights around the globe, as well as delivering cargo and critical supplies, it has been dramatically affected by the halting of international passenger travel, just like the rest of the world’s airlines.

In a statement, the company said, “We have endeavored to sustain the current family as is…but have come to the conclusion that we, unfortunately, have to say goodbye to a few of the wonderful people that worked with us.”

Without revealing any particulars of the mass firing, Emirates assured that those being axed from its workforce would be treated, “with fairness and respect.”

ABC News reported that to try and balance some of the immense losses the airline continues to suffer, Dubai’s Crown Prince, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, injected an undisclosed amount of equity into its operations back in March.

Although the flag carrier, owned by a Dubai sovereign wealth fund, had already reduced its staff members’ pay during the course of the global health crisis.

Meanwhile, Emirates’ home base, Dubai International Airport—typically the world’s busiest in terms of international passenger traffic—has also been running only a fraction of its normal operations.

Dubai, which has positioned itself as a critical hub for the free movement of people, goods and capital from around the globe (all of which the pandemic has disrupted), now depends heavily upon a resumption of activity at its airport.

For more information, visit emirates.com.

This post was published by our news partner: TravelPulse.com | Article Source

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