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Woman Accidentally Charged $60,000 for Three-Star Hotel Stay

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While we all hate being overcharged for something, it’s likely that 22-year-old Charlotte Smith is the winner in the category of paying too much.

Smith, a 22-year-old from the United Kingdom recently visited Budapest and spent two nights at the Bo18 Hotel Superior, according to Business Insider.

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The hotel in question is a three-star property, so one would think Smith was scoring a bargain right?

Not so much. When her vacation came to an end, instead of getting a bill for about $199, the transaction was actually submitted for about $66,000.

Who out there wouldn’t faint when seeing that charge come through? (Kardashians aside).

While the hotel discovered its error rather quickly, the charge had already been posted to Smith’s credit card, according to Business Insider, along with a whopping $3,700 in transaction fees.

And that’s not all.

The balance in Smith’s bank account was only about $490 at the time of the error…because not everyone keeps a spare $70,000 cushion for overdrafts.

The entire matter was discovered by Smith when she attempted to make a mere $5 purchase and was rejected.

“I saw on my statements the amount the hotel had charged me and completely panicked,” she told the Daily Mail.

We feel you. Who wouldn’t panic? (Or downright faint.)

Smith’s next move was to reach out to Barclays U.K. to resolve the matter. But that’s when things got worse.

The bank told Smith that it could not stop every transaction on the account and that she was responsible for it. Note to self and consumers everywhere – don’t bank with Barclays U.K.

Smith further told the Daily Mail that because she had authorized the payment, it was “all my fault and the error was down to me. They were very rude and patronizing and didn’t want to help.”

Again, don’t bank with Barclay’s friends.

The next day, Smith posted on her Facebook page, saying “Barclays U.K. are the worst service ever absolute joke of a company!”

Smith later spoke with The Points Guy and confirmed her story. Luckily, according to the publication, Barclays finally (came to its senses) forgave the charges.

This post was published by our news partner: TravelPulse.com | Article Source |

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Marriott Waives Cancellation Fees in Response to Outbreak

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Marriott International has released a statement today regarding its handling of the COVID-19 outbreak that has been affecting the travel industry worldwide.

“We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments,” the statement reads.

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The brand emphasizes that the “wellbeing of our guests and associates is of paramount importance.” Marriott hotels and resorts have been waiving cancellation fees for bookings through March 15, 2020, for guests with reservations in mainland China, Hong Kong SAR, Macau SAR and Taiwan.

In response to the growing number of COVID-19 cases in Asia and Europe, Marriott has begun to waive the cancellation fees for guests with reservations in South Korea, Japan and the Italian Lombardy and Veneto regions on Wednesday, February 26. Fees will be waived through March 15, 2020.

Marriott will also waive cancellation fees for guests in all aforementioned locations traveling outbound to other Marriott destinations globally for hotel stays through March 15, 2020.

There have been over 80,000 confirmed infections of the coronavirus worldwide. Over 70,000 cases have been confirmed in China, where the current strain is believed to have originated. Many cruises, flights and vacations to Asian countries have been canceled in response to the rapid spread of the virus.

Italy has recently become another focal point of the outbreak, with over 800 confirmed cases within a short timeframe.

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