Royal Caribbean says the decision has been made to extend their “Cruise with Confidence” policy to include all sailings departing on-or-before September 1st, 2020.
As a reminder, the Cruise with Confidence policy allows guests to cancel up to 48-hours prior to their sail date in exchange for a 100% Future Cruise Credit valid for redemption on sailings departing on-or-before December 31st, 2021. In addition, travel partner commission is protected on both ends – the canceled booking and the future booking where the FCC is redeemed.
In addition to the above, they are also announcing some additional flexibility to a few of their normal policies:
For sailings through September 1st, 2020: Double name changes are allowed until 48-hours prior to the sail date for both individual and group reservations
For sailings through December 31st, 2020: Group touchpoints at 180 days-to-sailing and 120 days-to-sailing have been waived, allowing the ability to hold space until Final Payment.
A trade communication will be released shortly and all information on Loyaltoyoualways.com updated accordingly.
Here is a statement from Royal Caribbean:
We understand that your client may be concerned about their upcoming travel plans, especially with the news of our operation suspension until May 11th, 2020.
While there is so much to consider and think about during this unforeseen situation, we want to make sure we do everything possible to ease any concerns, especially when it comes to your client’s upcoming vacation plans.
So, for that reason, we’re expanding our Cruise with Confidence cancellation policy to allow the flexibility to now decide to cancel up to 48-hours prior to departure for sailings departing on-or-before September 1st, 2020.
If canceled outside of final payment:
If under a Non-Refundable Deposit program – a Future Cruise Certificate in the value of the deposit and a refund for all other funds paid will be administered.
If a standard promotion was booked– a full refund of all amounts paid will be administered.
After final payment, if your client cancels up to 48 hours before their sail date:
An FCC will be administered in the amount of any funds paid towards their cruise fare to use on a cruise sailing departing on-or-before December 31st, 2021.
Your client can expect to receive his/her FCC via email within 30 days of when the cancellation was request.
We hope that this policy provides your clients with comfort – knowing your clients can choose to sail as planned or sail at a later time. Either way, we want you to have the perfect cruise vacation/holiday.
Comments & Discussion
American Queen Outlines Revised Schedule to Resume Cruising
“AQSC’s new timeline was prepared in response to the evolving nature of the Covid-19 pandemic and following the continued widespread governmental restrictions across ports, cities and public institutions,” the company said in a news release.
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The decision also follows the company’s new partnership with Ochsner Health.
“Our recent partnership with Ochsner Health, in addition to our enhanced health and safety protocols and easy access to U.S. healthcare facilities, allows us to responsibly and safely resume operations in our two key markets, the Pacific Northwest and the Lower and Upper Mississippi River,” said John Waggoner, founder and CEO of AQSC.
Here is the plan for resuming service.
The American Empress, which sails the Columbia and Snake rivers, will resume operating with the July 6-13 “Pacific Northwest Splendors” sailing from Portland (Vancouver, Wash.) to Spokane (Clarkston, Wash.).
The American Duchess, which sails on the Mississippi, Ohio and Tennessee rivers, would resume sailing with the July 20-27 “Mark Twain’s Mississippi” sailing from St. Louis, Mo. to Red Wing, Minn.
The American Countess, the newest paddlewheeler to join the AQSC fleet on the Mississippi, Ohio and Tennessee rivers, and the iconic American Queen, will extend suspensions through July 15, 2020. AQSC is reviewing specific restart dates and will announce both vessels’ debut itineraries in the coming weeks.
For those impacted by the extended suspensions, AQSC is contacting all guests and travel agents. The company will provide a future cruise credit for 125 percent of the cruise fare or a full refund. Any future cruise credits issued may be returned at any time for a refund of the original payment amount. All full refunds will be processed within 90 days.
For a full overview of the new health and safety protocols, click here.
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