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RCL Cares Fields 3,000 Travel Advisor Requests in First Week

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coronavirus relief bill, has received more than 3,000 requests for assistance in its first week.

The sales reps for four Royal Caribbean Cruises Ltd. brands – Royal Caribbean International, Celebrity Cruises, Silversea and Azamara – were all trained by professionals in the intricacies of the coronavirus-relief-package-includes-assistance-for-travel-advisors.html” target=”_self” rel=”nofollow noopener noreferrer”>$2 trillion CARES Act to help steer travel agents in the right direction.

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“We decided right away we wanted to assist,” said Vicki Freed, senior vice president of sales and trade support & service for Royal Caribbean International. “Without travel partners, we aren’t in business.”

A special desk is being set up for travel agents who need further assistance.

Carol Cabezas, vice president and COO for Azamara, said the sales reps can be the “friendly, familiar face” for advisors. “Working with the government can be daunting,” she said, with some agents wondering where to even begin.

The executives made the comments in a conference call with trade press on April 6.

When asked what the covid-19.html” target=”_self” rel=”nofollow noopener noreferrer”>industry would look like in six months, Freed said there may be some consolidation of brick-and-mortar agencies but that independent agents would likely ride it out. “In time they’ll grow their business back,” she said. “That’s why we want to make sure we have a healthy distribution system.”

Dondra Ritzenthaler, senior vice president of sales and trade support & service at Celebrity Cruises, said the sales team also is still doing calls, although virtually. “Our sales force is still being our sales force,” she said, so that business can ramp up the minute it is able to.

Cabezas added: “Our sales team, and I’m sure all the sales teams across our organization, remain highly engaged with all our travel partners. It’s entirely virtual to try to help them retain business or find a little bit of new business. I have to say, it’s surprising but true, there is still business coming through.”

Travel advisors can reach out to RCL Cares on the Cruising Power agent website.

This post was published by our news partner: TravelPulse.com | Article Source

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Cruises

Cruise Companies Should Continue to Invest in Sustainable Technology

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Research from GlobalData shows that travelers remain committed to seeking out sustainable options when traveling and suggests that cruise companies keep their eye on the ball.

More than one-third (34 percent) of respondents to GlobalData’s Coronavirus Consumer Survey have said they are still interested in news about a brand’s sustainability initiatives, despite the ongoing COVID-19 pandemic.

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“The main priority for cruise companies at this moment is survival. This will rightly be the main focus until a sense of normality returns to the industry,” Ben Cordwell, travel and tourism analyst at GlobalData, said. “However, companies need to be aware that throwing all their resources at this challenge could have serious repercussions in the long term.”

Cruise companies have increasingly relied on technological advances to operate in more environmentally friendly ways, including using cleaner fuels to curb emissions and reducing the cost of fuel. Cruises are also using digital capabilities that allow for analysis of weather conditions and the optimization of propulsion rate and speed.

Hurtigruten is one cruise line that is leading the way with sustainable practices. Last year, the line introduced its first hybrid vessel, the MS Roald Amundsen, and it has announced that it is converting three more of its existing ships to hybrid power, too.

After a reset to the travel industry as a whole due to the coronavirus pandemic, many consumers may look to move forward with vacations that put less stress on the environment.

“As the general public’s awareness of environmental damage increases, some travelers are likely to be reluctant to go on a holiday with a large carbon footprint,” added Cordwell. “Therefore, it is essential that cruise companies continue to invest in sustainable technology to ensure they continue to attract customers in the years to come.”

This post was published by our news partner: TravelPulse.com | Article Source

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