Bahamas Paradise Cruise Line announced today that it’s extending the suspension of all sailings through May 6, 2020, as a result of the ongoing coronavirus-outbreak” target=”_self” rel=”nofollow noopener noreferrer”>COVID-19 pandemic.
Its ship, the Grand Celebration, is now scheduled to resume operations on Friday, May 8, 2020, with the expectation that it will be able to welcome passengers aboard just in time to celebrate Mother’s Day weekend.
Oneil Khosa, CEO of Bahamas Paradise Cruise Line, stated, “At Bahamas Paradise Cruise Line, the wellbeing of our passengers and crew is always our top priority. While we understand that this news is disappointing for many of our valued guests, we believe that further suspension is necessary to ensure their continued safety during the COVID-19 pandemic.
“We are in communication with all guests booked on a canceled sailing, as well as with our travel advisor partners, and we are offering a 125-percent Future Cruise Credit for all guests booked on a canceled sailing. We wish everyone the very best at this time and look forward to providing you a better way to getaway again soon.”
The Caribbean carrier’s updated “Sail with Ease” policy automatically issues a 125-percent Future Cruise Credit for guests who have two-night cruise and ‘Cruise & Stay’ bookings that need to be canceled due to the extended COVID-19-related suspension. Affected guests need only call customer service at (800) 374-4363 to transfer their booking to any future sailing date through December 31, 2021.
While the cruise line is encouraging guests to opt for the incentivized Future Cruise Credit, those who would prefer their money back are entitled to receive a 100-percent refund of the two-night cruise or ‘Cruise & Stay’ package price, including taxes, fees, charges and any pre-paid amenity or package.
For more information, visit bahamasparadisecruise.com.
Comments & Discussion
Viking Extends Suspension of Cruising Through August 31
“We were the first cruise line to announce a temporary suspension of operations. We have continued to evaluate the situation, responding accordingly,” Viking Chairman Torstein Hagen wrote in a May 28 post on the company website. “While restrictions related to COVID-19 are beginning to ease in some countries, travel remains complicated. Therefore, we have made the decision to extend our temporary suspension of operations through Aug. 31, 2020.”
The company is offering 125 percent credit to passengers booked on canceled voyages. “It is fully transferable, allowing you to gift it to someone with whom you would like to share the joys of travel. It can be applied within the next 24 months to any river, ocean or expedition cruise,” Hagen wrote. “If you are unable to use your voucher by the expiration date, simply return your expired voucher to Viking, and we will send you a refund equal to the original amount paid to Viking.”
For more details on credits and refunds, click here.
Hagen said the company is developing new safety protocols and taking care of its crew members.
“We have always had the highest standards for health and cleanliness—and are now developing additional protocols to make traveling with Viking even safer. We will be sharing more information about this very soon,” he wrote. “Also, during this time of non-operation, we are further training our crew and preparing our fleet to welcome you onboard again. Since our first announcement, many of you have expressed concern for our crew, and I want to reassure you that we are continuing to take good care of them.”
Hagen said he is seeing signs of hope in Europe. “I am delighted to note that in the past couple of weeks, hope has emerged here in Europe. In Switzerland, restaurants and shops opened two weeks ago, and I must admit it was a great treat to go to my favorite Italian restaurant the other day. Last week, I had my first day in the office – with a mask and proper distancing. It now also looks as though the local borders in Europe are starting to open up.”
Viking plans to launch the ocean ship Viking Venus Early next year and, in 2022, will welcome new expedition vessels, Viking Octantis and Viking Polaris, that will sail the Arctic, Antarctic and North America’s Great Lakes, and a modern river vessel, Viking Mississippi.
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