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American Cruise Lines Travel Advisor Assurance Plan

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WHY IT RATES: American Cruise Lines is protecting travel advisor commissions on bookings impacted by the coronavirus. —Codie Liermann, Associate Editor


American Cruise Lines has unveiled its full Travel Advisor Assurance Plan following the Line’s voluntary decision to suspend cruise operations through April 30, 2020. The new plan contains some of the most guest- and agent-friendly policies in the river cruise industry.

Most significantly, the plan includes assurance from American that it will protect Travel Advisor commissions for bookings impacted by COVID-19.

Earlier this month, American proactively rolled out flexible new options for guests and has now bundled them into one simple Travel Advisor Assurance Plan for agents.

Cruise with Comfort: This new option offers flexibility to guests for all new and existing bookings on cruises departing through August 31, 2020. Guests that opt for this offer have the ability to cancel for any reason up to 24-hours prior to the start of their Cruise Package and to receive Cruise Vouchers equal to 100 percent of the amounts paid.

Suspended Cruise Options: Guests booked on any cruises that have been suspended by American will have the option to receive a full money-back refund or Cruise Vouchers equal to 125 percent of all amounts paid for their Cruise Package. American has been contacting guests and travel advisors directly about their options for cruises suspended due to COVID-19.

Commissions: Advisor commissions that could be affected by either Cruise with Comfort or suspended operations will be 100 percent commission protected for Cruise Vouchers issued. Commissions will be paid based on the original sailing date for any payments made toward commissionable items.

“Our travel advisor partners have appreciated our commission policy in particular, because it compensates them sooner than later for their efforts,” said Susan Shultz, VP of Trade Relations. “Plus, Cruise with Comfort has helped advisors sell, because it allows guests the ability to cancel their cruise up to 24-hours before the cruise begins.”

“Over the past year, we have worked consistently to offer the most competitive travel advisor programs in the industry,” said Charles B. Robertson, President and CEO of American. “These changes have been very well received because they give guests the confidence to book travel, and they give advisors prompt compensation for their efforts. They reinforce our strength as a company, our commitment to our guests, and our gratitude to our travel advisor partners.”

For more information and details on American Cruise Lines’ Advisor Assurance Plan, Cruise with Comfort option, or the most recent information on suspended cruises, please contact American Cruise Lines at 800-894-8570, visit our website or click additional direct links below.

Cruise with Comfort

Current Sailings Update


SOURCE: American Cruise Lines press release.

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Cruises

Coral Princess Docks in Miami with Two Dead, Others Ill

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Princess Cruises’ Coral Princess has finally docked in Miami after having been denied permission to disembark its passengers at ports in multiple countries, although no one aboard had actually tested positive for COVID-19 until this week. Onboard medical staff noticed a higher-than-usual number of ship’s occupants coming down with flu-like over a week ago and, starting March 30, guests were asked to stay in their rooms.

CNN reported that the ship arrives with two dead and several others sick with the novel coronavirus. While it’s unclear exactly how many of Coral Princess’ 1,000-plus passengers and 878 crew will be cleared to disembark in Miami, Miami Dade Mayor Carlos Gimenez told CNN that the most seriously ill will be transported off the ship first, bound for local hospitals. Two guests, in particular, who require immediate medical attention were to be taken to Miami’s Larkin Community Hospital, said the mayor.

Gimenez also explained that about fifteen coronavirus-positive passengers who don’t need immediate hospitalization will remain aboard to receive care in the ship’s medical ward until they are cleared the U.S. Centers of Disease Control and Prevention.

Reportedly, those passengers who are deemed fit to fly home will begin disembarking tomorrow, although the process, Princess Cruises said, “is expected to take several days, due to limited flight availability,” Mayor Gimenez disclosed that over 990 passengers and 840 crew members have thus far been deemed fit for travel.

The Coral Princess was about halfway through its itinerary when, on March 12, Princess Cruises announced that it would end underway voyages as soon as possible as worldwide concern grew regarding the spread of COVID-19. The cruise, which departed from Chile on March 5 and was scheduled to finish March 19 in Argentina, lasted more than two weeks longer than originally planned.

The vessel tried to disembark on March 19 in Buenos Aires as originally scheduled, as many passengers had air travel booked home from that point. When it did dock, the government would only allow Argentine passport holders and others who had confirmed same-day flights off the ship. The Argentine government warned that, if the Coral Princess did not cast off again that same night, it would be required to remain there indefinitely with no passengers disembarking.

The Coral Princess afterward appealed to authorities in Uruguay, where it was able to resupply, and in Brazil, but was denied disembarkation by both. Heading towards Florida, the ship picked up supplies once more in Barbados before finally finding safe harbor in Miami.

This post was published by our news partner: TravelPulse.com | Article Source

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