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United CEO Says Public Will Still Have Concerns About 737 MAX



United Airlines CEO Oscar Munoz remains optimistic that his company and other airlines will soon resume the use of the beleaguered Boeing 737 MAX aircraft.

With a catch.

“The first and foremost objective is to not assume everyone will want to fly, or assume everyone will get over it,” Munoz said in an interview with CNBC this week as United opened a new terminal at New York’s refurbished LaGuardia Airport.

Boeing 737 Max jets were involved in two crashes five months apart that killed more than 340 people, prompting the Federal Aviation Administration and aviation oversight agencies worldwide to ground the plane.

United last month extended airlines/united-extends-cancellation-of-boeing-737-max-flights.html” target=”_self” rel=”nofollow noopener noreferrer”>cancellation of 737 MAX usage until at least August, and when they resume, Munoz said he won’t charge passengers who want to switch flights to avoid flying on the MAX.

Boeing Chairman and CEO Dennis Muilenburg said he is fully aware of the apprehension in boarding one of the 727 MAX planes.

“We know … that the public’s confidence has been hurt by these accidents and that we have work to do to earn and re-earn the trust of the flying public, and we will do that,” Muilenburg told an investor conference in New York on Wednesday. “We are taking all actions necessary to make sure that accidents like those two … never happen again.”

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Delta Air Lines Upgrades Health, Safety Guidelines



As travel restrictions are lifted, Delta Air Lines has implemented a series of health protocols to keep passengers safe as they fly again during the coronavirus outbreak and moving forward.

From the time customers check-in for their flights until they collect their bags at the final destination, Delta officials claim the company’s main focus has shifted to the health and safety of passengers.

In the airport, travelers will notice check-in lobbies, self-service kiosks, gate counters and baggage claim are thoroughly wiped down throughout the day, while electrostatic spraying will take place in the planes and throughout terminals.

In addition, Delta continues to install plexiglass shields at check-in counters, in Delta Sky Clubs and at gate counters throughout the United States. Social distance markers will also be added at all of the airports served by the airline.

Hand sanitizer stations will also become easily accessible throughout the facilities.

“The (travel) experience is a very comfortable, a very safe experience, we have taken actions, even above and beyond what the CDC has recommended to ensure safety,” Delta Chief Customer Experience Officer Bill Lentsch said in a statement.

As for the actual onboard experience, Delta is now boarding passengers back to front and limiting it to 10 customers at a time to minimize your contact with others. The carrier is also blocking middle seats, adjusting capacity numbers and requiring face coverings.

Before passengers board the planes, cleaning crews complete an extensive checklist of procedures using high-grade disinfectant to wipe down personal and common areas of the cabin.

Delta also temporarily streamlined food and beverage offerings to reduce touchpoints, with snack bags given out during the first pass through the cabin by flight attendants.

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