Mechanical failures on an American Airlines flight delayed a group of customers traveling from Lima, Peru, to Dallas for three days until the carrier finally re-booked them on different flights.
Now passengers are furious at the airline for waiting so long to put them on a new aircraft.
“We were literally prisoners,” airlines-flight-hell-left-passengers-stranded-Peru-THREE-DAYS.html?ITO=applenews” target=”_blank” rel=”nofollow noopener noreferrer”>passenger Andrew Perez said.
American Airlines Flight 988 was due to depart Lima for Dallas on September 9 and was canceled – for three consecutive days. Each day the passengers reported back to the airport in Peru, and each day they waited only to be told there were mechanical problems with the 18-year-old Boeing 757 aircraft.
Although, on one day, airport staff apparently did not file the requisite paperwork in time for flight to depart.
The initial delay came on the day of the flight when passengers waited more than two hours on the runway before being de-planed and put up in hotels in Lima.
American figured it would be able to fix the problem overnight, but when the passengers returned the next day the flight was again cancelled after they actually boarded the plane and sat on the runway again, this time for an hour.
Passengers had to then leave the airport again, clear passport control, again, and again check into a hotel.
The trip finally concluded on the third day when American was able to book some passengers on new flights and new aircraft, while others “took destiny into their own hands” and flew home on the repaired aircraft.
A spokesman for the airline said it was working to “make things right” by the passengers.
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American Airlines Increasing Domestic Service for the Summer
Like the rest of the United States, American Airlines is ready for the summer.
As the demand for air travel slowly rises, American is bringing back suspended routes, offering double AAdvantage miles, reopening Admirals Club lounges and offering enhanced cleaning protocols.
American is planning to fly 55 percent of its domestic schedule and nearly 20 percent of its international schedule in July as compared to the same period last year, totaling around 40 percent of the airline’s systemwide capacity compared to July 2019.
Demand has started to rebound, as the carrier reported it flew a daily average of about 110,000 customers per day in May, which is an increase of 71 percent over the approximately 32,000 passengers it transported daily in April.
“We’re seeing a slow but steady rise in domestic demand. After a careful review of data, we’ve built a July schedule to match,” American Senior Vice President Vasu Raja said in a statement. “Our July schedule includes the smallest year-over-year capacity reduction since March. We’ll continue to look for prudent opportunities to restore service so our customers can travel whenever and wherever they are ready.”
Starting on June 22, American will begin reopening Admirals Club lounges around the country with pre-packaged snack offerings and a full-service bar for customers to enjoy complimentary beverages.
As for the airline’s commitment to health and safety guidelines, American will utilize enhanced cleaning measures, enforce social distancing protocols and provide limited food and beverage offerings.
The carrier is also allowing customers to book with confidence, as American announced it would waive change fees for customers purchasing tickets by June 30. Travelers are allowed to change their origin and destination cities as part of this offer, but must pay any fare difference.
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