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Delta Flight Attendant Praised After Helping Deaf Teenager

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The mother of a deaf teenager is thanking Delta Air Lines and sharing her story after a flight attendant went above and beyond to help her daughter.

According to Delta-flight-attendant-writes-special-note-to-deaf-teen-passenger-560720321.html” target=”_blank” rel=”nofollow noopener noreferrer”>WKYT.com, Loretta Ober’s 16-year-old daughter Ashley was flying from Baltimore/Washington International Thurgood Marshall Airport to John F. Kennedy International Airport in New York City when she met a Delta employee named Janna.

The flight attendant knew that Ashley was flying alone for the first time, so she decided to lend a helping hand by writing down vital safety information for the young traveler. Janna also offered her assistance if needed.

Ober posted the kind gesture from the Delta employee on Twitter:

“Hi, good morning Ashley, my name is Janna and I will be your flight attendant on today’s flight to JFK. There are two buttons above your head; a yellow one that controls the reading light and a big gray one with a person on it that you can use to call me if you need anything. In the case of an emergency, the nearest exit is behind you. Those are our over-wing exits. Please don’t hesitate to ask if you need any assistance. Again, my name is Janna and welcome aboard our CRJ200 aircraft.”

In response to the story, Delta released a statement through a spokesperson to Fox News:

“We appreciate customers sharing their Delta moments with us, and applaud Janna’s thoughtfulness to help assist this first-time solo flyer.”

This post was published by our news partner: TravelPulse.com | airlines/delta-flight-attendant-praised-after-helping-deaf-teenager.html” rel=”nofollow”>Article Source |

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Airline News

Delta Air Lines Upgrades Health, Safety Guidelines

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As travel restrictions are lifted, Delta Air Lines has implemented a series of health protocols to keep passengers safe as they fly again during the coronavirus outbreak and moving forward.

From the time customers check-in for their flights until they collect their bags at the final destination, Delta officials claim the company’s main focus has shifted to the health and safety of passengers.

In the airport, travelers will notice check-in lobbies, self-service kiosks, gate counters and baggage claim are thoroughly wiped down throughout the day, while electrostatic spraying will take place in the planes and throughout terminals.

In addition, Delta continues to install plexiglass shields at check-in counters, in Delta Sky Clubs and at gate counters throughout the United States. Social distance markers will also be added at all of the airports served by the airline.

Hand sanitizer stations will also become easily accessible throughout the facilities.

“The (travel) experience is a very comfortable, a very safe experience, we have taken actions, even above and beyond what the CDC has recommended to ensure safety,” Delta Chief Customer Experience Officer Bill Lentsch said in a statement.

As for the actual onboard experience, Delta is now boarding passengers back to front and limiting it to 10 customers at a time to minimize your contact with others. The carrier is also blocking middle seats, adjusting capacity numbers and requiring face coverings.

Before passengers board the planes, cleaning crews complete an extensive checklist of procedures using high-grade disinfectant to wipe down personal and common areas of the cabin.

Delta also temporarily streamlined food and beverage offerings to reduce touchpoints, with snack bags given out during the first pass through the cabin by flight attendants.

This post was published by our news partner: TravelPulse.com | Article Source

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