Delta Air Lines is doing its best to reassure its loyal customers during this time of unprecedented upheaval in the air travel industry. As the coronavirus-outbreak” target=”_self” rel=”nofollow noopener noreferrer”>COVID-19 pandemic has effectively halted travel and thrown people’s future travel plans into question, Delta is making sure that members are able to preserve their statuses and benefits until after the crisis has passed.
“As coronavirus continues to dramatically impact travel across the globe, you don’t have to worry about your benefits – they’ll be extended so you can enjoy them when you are ready to travel again,” said Sandeep Dube, Delta’s Senior Vice President – Customer Engagement and Loyalty, and CEO of Delta Vacations. “We are continuously monitoring how coronavirus impacts travel and will make additional adjustments to support our customers’ needs as the pandemic evolves.”
The following adjustments will be applied by Delta automatically over the coming weeks, with no action needed from customers:
—All 2020 Medallion Statuses for will be automatically extended through the 2021 Medallion Year.
—All Medallion Qualification Miles (MQMs) from 2020 are being rolled over to 2021 to qualify for 2022 Medallion Status.
Delta Sky Club Individual and Executive memberships with currently set to expire March 1, 2020, or later are entitled to six additional months of Delta Sky Club access beyond their expiration date.
Delta SkyMiles American Express Card Members:
For members with any of the following in their SkyMiles “My Wallet”, which are still valid or have expired since March 1, 2020, Delta is extending their expiration dates:
—Delta SkyMiles Gold Card Members with a $100 Delta flight credit will have their current expiration date extended by more six months.
—Delta SkyMiles Platinum Card Members with Companion Certificates that have an expiration date between March 1 and June 30, 2020, will now be able to use them when they book and fly by December 31, 2020. Those that expire between July 1, 2020, and April 1, 2021, will have six extra months added onto their current expiration date.
—Delta SkyMiles Reserve Card Members with Companion Certificates having an expiration date between March 1 and June 30, 2020, can use them when they book and fly by Dec. 31, 2020; and those that are currently to expire between July 1, 2020, and April 1, 2021, will be given an additional six months beyond their current expiration date.
—Delta SkyMiles Reserve Card Members will also be afforded a six-month extension to use their Delta Sky Club One-Time Guest Passes beyond their current expiration dates.
For members with any of the following in their SkyMiles profile “My Wallet”, which are valid now or expired since March 1, 2020, Delta is will be extending their expiration dates:
—Upgrade Certificates or $200 Travel Vouchers set to expire between March 1 and June 30, 2020, will now be available for use when booking and flying by December 31, 2020. Upgrade Certificates or $200 Travel Vouchers that expire after June 30, 2020, will receive an additional six months’ validity beyond their current expiration date.
—SkyMiles Select members’ Priority Boarding benefit and any unused drink vouchers will also receive a six-month extension of expiration.
For more information, visit delta.com.
Comments & Discussion
Survey Highlights Coronavirus Changes Airline Passengers Want
A recent survey of business and leisure airline passengers highlighted the guidelines and health-related equipment travelers are looking for when boarding a plane during and after the coronavirus outbreak.
According to information from Honeywell, around 72 percent were more concerned with the environment on an airplane than in an airport, which only saw 28 percent of respondents voice the most concern.
Nearly 60 percent of respondents also cited social distancing as their top priority during travel, while about half of those surveyed cited air quality (51 percent) and personal protective equipment such as masks (47 percent) as top priorities.
“This survey demonstrates that passengers want high-tech solutions to best validate the entire travel experience as it relates to health and safety,” Honeywell vice president Kevin Suits said in a statement. “Honeywell offers a variety of relevant solutions today that we can bring forward to support travelers.
“We continue to speak with airline executives and transportation leaders about the types of new products and services that would support their efforts to further clean and monitor the cleanliness of their aircraft,” Suits continued. “We are quickly bringing to market new offerings that would be a win-win for our industry and all of us who love to fly.”
In terms of in-flight amenities most-desired by passengers, masks, hand sanitizer and alcohol wipes top the list. Travelers also revealed that cleanliness validation via technology was by far (60 percent) the most important way to provide confidence.
A portion of surveyed passengers also thinks that providing cleaning supplies directly to the passenger would help ensure confidence in the cleanliness of the cabin.
Comments & Discussion
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