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Delta Air Lines Updates Travel Waiver Policies

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Delta Air Lines announced Friday it has updated its travel waiver policies to make it easier for customers to cancel, change or rebook flights as a result of the coronavirus.html” target=”_self” rel=”nofollow noopener noreferrer”>coronavirus outbreak.

To give travelers reassurance about upcoming flights and to help impacted customers, Delta is extending the ability to plan and rebook for up to two years, secure the value of the tickets and ensure they’re redeemable for a longer period.

While the airline’s tickets typically expire one year after purchase, Delta officials are providing waived change fees and greater flexibility to travel through May 31, 2022.

To be eligible, customers must have upcoming travel already booked in April or May as of April 3 or have existing eCredits or canceled travel from flights in March, April or May. New tickets bought between March 1 and May 31 can be changed without a change fee for up to a year from the date of purchase.

Delta also announced it would work with customers on a case-by-case basis to figure out the best way to address their concerns. Changes can be made through the airline’s Fly Delta app, online or through the company’s customer service department.

Earlier this week, Delta CEO Ed Bastian coronavirus.html” target=”_self” rel=”nofollow noopener noreferrer”>reached out to customers with an emailed letter outlining what the airline has done and what it intends to do going forward, including free flights for medical personnel and an enhanced cleaning process.

Bastian also said last week that while the early $60 billion in aid from the government’s $2 trillion stimulus package would be a huge help, he knows it is “not a cure for the unprecedented challenges we face.”

This post was published by our news partner: TravelPulse.com | Article Source

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Airline News

Survey Highlights Coronavirus Changes Airline Passengers Want

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A recent survey of business and leisure airline passengers highlighted the guidelines and health-related equipment travelers are looking for when boarding a plane during and after the coronavirus outbreak.

According to information from Honeywell, around 72 percent were more concerned with the environment on an airplane than in an airport, which only saw 28 percent of respondents voice the most concern.

Nearly 60 percent of respondents also cited social distancing as their top priority during travel, while about half of those surveyed cited air quality (51 percent) and personal protective equipment such as masks (47 percent) as top priorities.

“This survey demonstrates that passengers want high-tech solutions to best validate the entire travel experience as it relates to health and safety,” Honeywell vice president Kevin Suits said in a statement. “Honeywell offers a variety of relevant solutions today that we can bring forward to support travelers.

“We continue to speak with airline executives and transportation leaders about the types of new products and services that would support their efforts to further clean and monitor the cleanliness of their aircraft,” Suits continued. “We are quickly bringing to market new offerings that would be a win-win for our industry and all of us who love to fly.”

In terms of in-flight amenities most-desired by passengers, masks, hand sanitizer and alcohol wipes top the list. Travelers also revealed that cleanliness validation via technology was by far (60 percent) the most important way to provide confidence.

A portion of surveyed passengers also thinks that providing cleaning supplies directly to the passenger would help ensure confidence in the cleanliness of the cabin.

This post was published by our news partner: TravelPulse.com | Article Source

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