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American Airlines Expanding Five Star Service



Travelers who love flying in the lap of luxury will be happy to hear American Airlines is expanding its exclusive Five Star Service to four new airports.

Starting August 1, the premium experience will be available at Austin-Bergstrom International Airport in Texas, Nashville International Airport in Tennessee and Newark Liberty International Airport in New Jersey.

In addition, the Five Star Service will be available at Atlanta’s Hartsfield-Jackson International Airport beginning August 9.

Travelers in a premium cabin who purchase the Five Star Service will be offered priority check-in, expedited security screening, access to the Admirals Club, an escort to their gate and other customizable experiences tailored to their interests.

“Continued adoption of our Five Star Service demonstrates the value our customers place on a streamlined travel experience,” American vice president Janelle Anderson said in a statement. “We know the onboard experience is just one part of our customers’ journey. Through continued investments in renovated Admirals Clubs, new Flagship Lounges and personalized on-the-ground experiences, we’re making strides to enhance the level of care we provide from curb to gate.”

American added the four new airports to help provide customers a personalized end-to-end experience, while also enhancing their journey in the growing and competitive business, tech and entertainment markets.

With the additional locations, American’s Five Star Service is now available at 16 domestic airports and four international airports. The airline is also investing more than $200 million in the premium travel experience with new Flagship Lounges, elevated onboard dining and more.

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United Puts Financial Losses Into Shocking Perspective



With the demand for travel at an all-time low thanks to stay-at-home directives and severe travel restrictions, United Airlines on Thursday put the industry’s financial losses into a stark perspective.

According to the aviation blog The Points Guy, which had privy to view a virtual town hall held by the carrier, United is losing “over $100 million a day” due to the impact of the coronavirus global pandemic, United president Scott Kirby said.

Kirby conducted the town hall along with current CEO Oscar Munoz, who is stepping down in favor of Kirby later this year.

As The Points Guy pointed out, United cut almost 70 percent of its schedule in April with further cuts likely for May—as all airlines have. In fact, predictions going forward are dire. The International Air Transport Association (IATA) said they expect airlines to lose a collective $61 billion in the second quarter of this year (April, May and June).

United said it will pursue some of the $25 billion in grants available for employee compensation from the U.S. government stimulus package, as well as consider whether to apply for some of the $25 billion in loans. But this is all uncharted territory for the industry, even after the financial devastation from the Sept. 11, 2001 terrorist attacks.

“One of the lessons from this is, our stress test from 9/11 wasn’t stressful enough,” Kirby said in reference to United’s preparations and need for cash to keep operating.

United has not decided whether to permanently retire any jets as a result of the coronavirus, according to The Points Guy.

“If we want to emerge stronger, if we want to emerge the world’s leading airline on the other side of this, we have to have flexibility,” he said.

This post was published by our news partner: | Article Source

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