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American Airlines Apologizes For Worker’s Remark to Police Officer

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American Airlines is circling the wagons and apologizing to a New Jersey couple after an employee called the husband “a killer” after learning the man was a police officer.

The April 19 incident happened at Memphis International Airport when a worker for Envoy Air, a wholly owned subsidiary of American Airlines, got into a heated debate with the Tirado family over a piece of lost luggage.

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airline-employee-called-cop-husband-killer” target=”_blank” rel=”nofollow noopener noreferrer”>According to Ventrice Tirado, she and her husband Michael and their two children were looking for help at a customer service desk after their flight was re-routed to Memphis due to weather.

One thing led to another when Michael Tirado told the Envoy worker he was “basically useless to us.” The back and forth continued and Michael Tirado told the employee that he was a police officer. “You’re a cop. That means you’re a killer. … He might kill me because he’s a police officer who called me useless,” the employee said.

The incident was captured on video and posted in a since-deleted tweet.

American Airlines spokeswoman Leslie Scott said, “We are investigating because this is not the conduct we expect from our team members.”

Separately, American airlines-apologizes.html” target=”_blank” rel=”nofollow noopener noreferrer”>issued a statement to NJ Advance Media saying it has apologized to the family.

“We apologize to the Tirados regarding the interaction they had with an Envoy team member at Memphis International Airport during their travels last month. What we see in the video is extremely concerning: In our culture, every interaction with a customer or team member should be grounded in respect. That’s not what we saw here,” American said. “As soon as we became aware of the issue, we reached out to Mrs. Tirado directly to let her know that we take this very seriously. We have spoken to both Officer and Mrs. Tirado and have assured them that we are taking steps to make things right with them and ensure this doesn’t happen again.”

This post was published by our news partner: TravelPulse.com | airlines/american-airlines-apologizes-for-workers-remark-to-police-officer.html” rel=”nofollow”>Article Source |

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Passengers Arrested After Violent Brawl on Plane

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Two easyJet passengers were arrested at Edinburgh Airport for a violently bloody fight on Thursday that left cabin crew and passengers distraught.

According to The Sun, the plane had been splattered with blood and some crew members were in tears.

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“It was very frightening for this to unfold in mid-air,” one witness said. “It was a violent confrontation and an area of the cabin was covered in blood. The cabin crew did a great job to try to contain it. But some were reduced to tears because of what unfolded.”

The flight landed in Edinburgh, Scotland from Copenhagen at around 1:30 in the afternoon, where the two men were quickly detained by police.

A spokesman for the airline said “We can confirm that flight EZY6980 from Copenhagen to Edinburgh was met by police on arrival as a result of two passengers on board behaving disruptively.

“EasyJet’s cabin crew are trained to assess and evaluate all situations and to act quickly and appropriately to ensure that the safety of the flight and other passengers is not compromised at any time.

The spokesman added, “The safety and wellbeing of customers and crew is our highest priority.”

It is unclear at this time what had prompted the fight. According to a spokesman for the Scotland Police, the two men, aged 28 and 42, are charged for breach of the peace.

“A report will be submitted to the Procurator Fiscal,” the spokesman said.

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