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Airport Construction Caused Stagnant Passenger Satisfaction Growth



A new study found that issues related to airlines/inside-laxs-14-billion-makeover.html” target=”_self” rel=”nofollow noopener noreferrer”>major expansion projects at airports in North America have led to limited overall passenger satisfaction growth.

According to the J.D. Power 2019 North America Airport Satisfaction Study, overall passenger satisfaction is stagnating as it rose only by one point year-over-year (762 out of 1,000) despite several consecutive years of growth.

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The one-point growth was attributed to lower-than-average facility access scores and more passengers complaining about construction-related delays as record passenger volumes force airports to implement significant expansion plans.

“With major terminal construction projects now underway in Los Angeles, Boston, Chicago, Atlanta and many other airports, it is becoming impossible for travelers not to experience some form of disruption,” J.D. Power’s Michael Taylor said in a statement. “While these projects are absolutely necessary to address surging demand, they are currently causing passenger delays and confusion.”

“This translates into a rushed passenger experience and less money spent on food, beverage and retail—and it’s slowing the progress of the airport satisfaction we’ve seen in the past several years,” Taylor continued.

The silver lining to the findings is that once the airport construction is completed, the facilities will have more modern amenities, ample room to accommodate increased passenger volume and localized food and beverage offerings.

The improved TSA processes and new biometric screening technologies are also going to speed up security line times, which should reduce frustration among passengers.

In terms of the airports with the highest satisfaction rankings, Detroit Metropolitan Wayne County Airport topped the list, followed by Minneapolis-Saint Paul International Airport, Las Vegas McCarran International Airport and Orlando International Airport.

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United Airlines Provides Free Flights to Medical Volunteers



United Airlines has partnered with the Mayor’s Fund to Advance New York City in order to provide free roundtrip flights for doctors, nurses and other medical professionals working to treat patients with coronavirus.

“Our healthcare workers are heroes, and they need reinforcements,” said New York City Mayor Bill de Blasio. “This generous partnership with United Airlines will ensure medical professionals from across the country can come to New York City to help us in our hour of need.”

New York has become the focal point of the coronavirus pandemic in the U.S., specifically in New York City, which has more than 50,000 confirmed cases of COVID-19. Hospital staff quickly found themselves overwhelmed due to overcrowding. Several notable landmarks have been converted into makeshift hospitals throughout the city.

United is also working with local government agencies and non-profit partners to provide New York hospitals with much-needed qualified medical professionals. The airline is closely collaborating with a network of professional medical volunteer organizations to help enlist volunteers and bring them to locations where they are needed the most.

“The COVID-19 pandemic is one of those extraordinary times that demonstrates how we come together as a profession to provide desperately needed assistance and care,” said Society of Critical Care Medicine President, Lewis J Kaplan, M.D., FCCM.

United has joined many brands across the nation to help support front-line responders by providing them free or reduced services.

Several hotels and lodging brands are offering free or subsidized housing for medical workers and front-line responders, while local and national restaurants are providing these workers with free food or large discounts.

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