Despite the pandemic, Hawaiian Airlines is expanding its route network with the anticipation that more travelers will return to the air in the spring of 2021....
Princess Cruises introduced a new “Princess Promise” that vows to “make it right” for any onboard service that did not meet their expectations, including issues with...
United Airlines announced a new virtual customer service feature, dubbed Agent on Demand. The carrier added the contact-free option to provide travelers with real-time information and...
A surge in coronavirus cases across the majority of the country has lessened the desire to fly, leading to the lowest number of passengers screened at...
Delta Air Lines continues to set the bar for safety, service and convenience among North American airlines in the time of COVID-19, according to the Safe...
Delta Air Lines announced it has expanded its customer-first flexibility promise by waiving change fees for all domestic and international flights. As part of an effort...
FlyersRights.org, the airline passengers’ consumer advocacy group, has filed a notice of appeal in the District of Columbia Circuit of Appeals challenging the Federal Aviation Administration’s...
As part of its gradual return to operations in 2021, Carnival Cruise Line has decided to do some dry-dock work on three ships, so their return...
Royal Caribbean International was forced to cut a voyage from Singapore short after a passenger onboard tested positive for COVID-19. According to The Associated Press, the...
With more than 85 million Americans expected to travel for the upcoming Christmas holiday, airports across the country are ramping up COVID-19 testing to complement face...