Connect with us


Delta Informs Frequent Flyers of Voluntarily Steps Taken to Combat Coronavirus



On March 9, 2020 Delta Airlines sent an email to members of it’s SkyMiles program with steps being taken to prevent the spread of COVID-19 (Coronavirus) in airports and on their airplanes:

While efforts to contain COVID-19 continue to evolve, Delta has taken proactive and voluntary steps to help customers have a healthy flying experience.

  1. Cleaning, cleaning, and more cleaning

Disinfecting surfaces is one key way to minimize the spread of viruses, according to the CDC and WHO. From airports to aircraft, here are some ways Delta is working to ensure a healthy flying experience using EPA- and OSHA-approved virus-killing products:

  • Aircraft – Delta has doubled down on its regular cleaning program while adding a fogging process – often used by the food industry– to disinfect trans-oceanic aircraft interiors. As trans-oceanic flights come in, fogging takes place after an initial cleaning, this time with tray tables lowered and overhead bins and lavatory doors open. Seatback entertainment touch-screens are given an extra cleanse using disinfectant wipes. Check out more details about Delta’s aircraft cleaning and sanitizing procedures here.
  • Check-in kiosks – While touch screens are convenient, they require customers to touch the same surface that others have. That’s why we’re disinfecting airport kiosks multiple times daily. Customers can always download the Fly Delta app so you can check-in from your phone instead. Simply sign in as a “guest” or create a Delta SkyMiles account for free with no obligations.
  • Gate areas – In addition to the ticket counter and airport lobby area, Delta has increased the cleaning schedule of gates areas, making supplies readily available to our customer service agents for spot or more frequent cleaning and more seat cleaning in the process.
  1. Giving customers a hand (sanitizer, and more)

Simple personal hygiene including frequent hand washing and not touching one’s eyes, nose or mouth is essential to minimizing the spread of the COVID-19 and other viruses. While we know many customers are following this guidance, here are some other ways Delta is arming customers with ways to stay clean:

  • Hand sanitizers — Delta is putting hand sanitizers on all ticket counters, boarding gates, Need Help Centers, Baggage Service Offices and Sky Clubs starting with our hub airports where we serve the highest volume of customers – something employees and customers alike can take advantage of before boarding the aircraft.
  • Amenity kits – These kits for customers on long-haul international flights include hand sanitizer or cleansing towelettes.
  1. Breathing easy in flight

Aircraft in Delta’s fleet feature either a state-of-the-art air circulation system with HEPA filtration or a system that pulls fresh air in from the outside to replace cabin air. HEPA air filters extract more than 99.999% of even the tiniest viruses, including coronaviruses.

  1. Arming employees with facts and supplies

Delta employees are the foundation of our success – their health, safety and knowledge are paramount. Here are some ways we’re supporting employees so they can better support customers:

  • Supplies – Providing hand sanitizer, gloves and other protective equipment, particularly for those who engage directly with customers, and masks for use by ill customers,  their caretakers or flight attendants or pilots who are in close contact with ill customers.
  • Information – Delta has launched a cross-divisional COVID-19 command center with key leaders and subject matter experts so we can nimbly respond and communicate with employees about evolving CDC and WHO guidance. General updates and role-specific guidance are being provided to employees regularly.
  • This week Delta welcomed CDC doctors working on the COVID-19 outbreak to a town hall in Atlanta, where frontline employees were able to ask questions and hear from experts. For employees not able to attend, Delta leaders are sharing what was learned and key takeaways were distributed to every Delta employee worldwide.
  1. Staying in lockstep with the experts

Delta’s Air Crew and Passenger Health Services team has a close relationship with the CDC and WHO, and they’ve increased their contact as guidance evolves to ensure we are taking all necessary precautions for healthy flying. As such, all of Delta’s health and safety processes meet the high standards of these organizations, and many exceed them.

  1. Remembering what we’ve learned from other global outbreaks 

COVID-19 isn’t the first epidemic we’ve faced, and what we’ve learned from H1N1 and Ebola has helped prepare us to take care of customers today. While every health event has unique elements, the adjustments Delta has made in the past continue to pay dividends for managing COVID-19. These include equipping aircraft with Universal Precaution Kits, hand and surface sanitizers and other items, in accordance with CDC recommendations, so flight attendants can maintain their own health and the health of those onboard should a customer show signs of infection.

Comments & Discussion


Airline News

Frontier Allows Passengers to Social Distance by Paying for Empty Seats



I’m not sure how I feel about this: Frontier Airlines has announced a new policy giving travelers the opportunity to socially distance on flights by purchasing the empty middle seat next to them through their “More Room” policy.

The airline says that the new option complements its mandatory face-covering requirement for all passengers and flight crews and is in line with other initiatives that the airline has introduced to achieve high levels of well-being and comfort in flight.

“While we believe the best measure to keep everyone healthy is to require face coverings, for those who want an empty seat next to them for extra peace of mind or simply additional comfort, we are now offering ‘More Room,’” said Frontier CEO Barry Biffle.

Passengers can purchase the More Room seats starting at $39 per passenger, per flight when booking new tickets, managing their booking or at check-in starting on May 8. There will be 18 More Room seats available to passengers, including Stretch seats in the first three rows of the aircraft, which also provide extra legroom and recline.

While I understand airlines will be facing a shortfall from keeping middle seats empty and will also need to re-imagine their revenue model, actually, they’ll have to re-imagine quite a bit until there’s a vaccine, but is now the time to impose even more fees? Is now the time to make us pay to ensure we can comply with social distancing guidelines? If you need to travel, and you want to stay healthy — and you want to fly Frontier, you have to pay.

One of the things I always tried to remember when I was a flight attendant was to never forget that there are various reasons why folks need to fly. Some are traveling for fun, vacation, or a wedding. Some are flying to a funeral or to care for a sick parent. Now imagine having to fly for one of the more serious reasons listed, and only being able to fly Frontier, either for economic reasons, timing or even just because they’re the only airline on that route — and being told, you need to pay $39 more to keep your distance and keep yourself healthy.

How do healthcare workers feel about this? Are they charging patients for social distancing? Are grocery stores charging us for the service of limiting the people in the store to ensure our health?

How do flight attendants feel when they start to see people sitting next to each other although there’s empty seats elsewhere onboard, putting others and themselves at a higher risk, merely because someone couldn’t afford the extra fee?

While I’m always a cheerleader for aviation, this move is just plain stupid.

Comments & Discussion

Continue Reading

latest episode


Jet Set on TheGo!

Travel News & Exclusive Deals delivered right to your inbox weekly!
* indicates required