United Airlines, which holds the high score for pet deaths aboard commercial flights, has been blamed by a Houston area family for the death of their King Charles Spaniel, Lulu. The Rasmussen family claims that the carrier held Lulu in the cargo hold of a delayed aircraft for two hours before departing for San Francisco and that Lulu died in the cargo hold.

“We are so sorry to learn of Lulu’s passing and have reached out to our customer to offer our condolences and assistance. We are deeply upset any time an animal suffers an injury while traveling with us and especially grieved in the rare instance that one passes away. We are conducting a thorough review of this incident,” United said in a statement.

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